Customer Service:
Spain: +34 93 125 45 31
Skype: help2_horizoon
the most complete, at the best price!!!
Most important features for incident, help desk, maintenance, tasks, processes and quality management:
- Staff tickets, customer tickets, private or public.
- Scheduled tickets.
- Generic tickets.
- Temporal and final closed tickets.
- Reject Tickets.
- Timing controls ( SLA ).
- Public and private priority.
- Auto assigned tickets by category.
- Control of customers feedback.
- Private notes.
- E-mail and SMS messages.
- Reject / demand tickets.
- Multitickets.
- Workflow control.
- Workflow time controlled.
- SCADA system can be setted (ask for).
- Other software integration.
- Customized fields setted by category.
- Auto assigned tickets.
- Setting not available staff.
- Synchronize with other software.
- Tablet access to maintenance employers.
- User group restrictions.
- Highly customizable.
- Levels department.
- Fast & intelligent search.
- Customized filters to data.
- HTML customized templates.
- Intranet for your company.
- Works calendar.
- Permissions to documentation acces.
- Documents admission register.
- Send reports by mail.
- Interactive reports.
- Corrective maintenance.
- Preventive maintenance.
- Task schedule.
- Data restrictions by user group.
- Maintenance items hierarchical.
- Maintenance items vinculation to tasks.
- Tab navigation.
- Frecuently updates.
- Auto update versions.
- Multilanguage.
- Language text editable.
- Permissions to documentation acces.
- Documents admission register.
- Send reports by mail.
- Interactive reports.
- Corrective maintenance.
- Preventive maintenance.
- Task schedule.
- Data restrictions by user group.
- Maintenance items hierarchical.
- Maintenance items vinculation to tasks.
- Tab navigation.
- Frecuently updates.
- Auto update versions.
- Multilanguage.
- Language text editable.
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Staff users main interface
Staff users main interface containing all the tickets (tasks, incidents, maintenance, ...) that the user can view depending on their permissions.