Most important features for incident, help desk, maintenance, tasks, processes and quality management:

• Staff tickets, customer tickets, private or public.
• Scheduled tickets.
• Generic tickets.
• Temporal and final closed tickets.
• Reject Tickets.
• Timing controls ( SLA ).
• Public and private priority.
• Auto assigned tickets by category.
• Control of customers feedback.
• Private notes.
• E-mail and SMS messages.
• Reject / demand tickets.
• Multitickets.
• Workflow control.
• Workflow time controlled.

• SCADA system can be setted (ask for).
• Other software integration.
• Customized fields setted by category.
• Auto assigned tickets.
• Setting not available staff.
• Synchronize with other software.
• Tablet access to maintenance employers.
• User group restrictions.
• Highly customizable.
• Levels department.
• Fast & intelligent search.
• Customized filters to data.
• HTML customized templates.
• Intranet for your company.
• Works calendar.

(click on screenshots to enlarge)

• Permissions to documentation acces.
• Documents admission register.
• Send reports by mail.
• Interactive reports.
• Corrective maintenance.
• Preventive maintenance.
• Task schedule.
• Data restrictions by user group.
• Maintenance items hierarchical.
• Maintenance items vinculation to tasks.
• Tab navigation.
• Frecuently updates.
• Auto update versions.
• Multilanguage.
• Language text editable.

• Permissions to documentation acces.
• Documents admission register.
• Send reports by mail.
• Interactive reports.
• Corrective maintenance.
• Preventive maintenance.
• Task schedule.
• Data restrictions by user group.
• Maintenance items hierarchical.
• Maintenance items vinculation to tasks.
• Tab navigation.
• Frecuently updates.
• Auto update versions.
• Multilanguage.
• Language text editable.